Register for Online Permits

After July 1, 2008, a service fee will NO LONGER by charged by Accela Inc. for the use of the Accela Citizen Access Permit Manager website.

Registration Process

1. Complete the PRMD application process.
   1. Fill out our Licensed Contractor Online Permit Application. If participating in the Self-Certification Reroofing Program, you must also complete the Declaration of Licensed Roofing Contractor Form, leaving the Permit # and date fields blank.
   2. Return the application (and form if applicable) to Customer Service staff at PRMD. You can save the registration form and submit it as an attachment to and email to the email address printed at the bottom of the form, OR print and fax the form to 707-565-1103, Attn. Customer Service OR Mail the form to PRMD, Attn. Customer Service, 2550 Ventura Ave., Santa Rosa, Ca 95403.
2. Complete the Accela registration process.
   1. If you have not previously created an Accela Citizen Access account, go to the Accela New User Registration page and complete the registration process. When you reach the Registration Confirmation Page, you have completed this part of the process. You must now wait for PRMD notify you by email that your account has been activated.

Subsequent to the issuance of an online permit, PRMD may determine that additional review or plans are required. If this occurs, the permit will be placed on hold and you will be notified by email of any additional requirements or fees.

In order to avoid unnecessary delays in processing your permit, contractors who obtain online permits are required to use our description standards when describing the work to be performed.

When an online permit application is received, PRMD staff verifies that all necessary information has been provided and screens the application for any potential problems. If no known problems exist the permit will be issued. If a problem is discovered, PRMD staff will contact the applicant.

All work performed under an online permit is subject to inspection. An online permit application received prior to noon on a business day will be processed that day by 5pm to enable an inspection request for the following business day. Inspections can be scheduled by touch tone phone using our automated request system after the permit is issued. The current status of a permit can be found on the Permit Detail Screen.