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PRMD Customer Service Ombudsman

The PRMD Ombudsman is a member of the management team whose sole focus is providing value-added customer service on individual projects and facilitating process improvements that result in a more user friendly permitting process both for customers and staff. The Ombudsman works department wide and across divisions to accomplish these results. In addition, the PRMD Ombudsman acts as the PRMD ambassador to the Business Community and the Citizens of Sonoma County.

 

Why contact the Ombudsman?

If you need help with the application process,

If you are experiencing difficulty in having your permit issued,

If you are receiving conflicting information from PRMD staff,

If you don't understand the requirements for your submittal,

If the review/inspection process is inconsistent or overwhelming,

If you have a concern or fear of retribution,

 

All the above and more are reasons to contact the Ombudsman.

 

 

The position of Customer Service Ombudsman was created by the Sonoma County Board
of Supervisors to provide a single point of contact for customers needing assistance with permitting issues.

 

For further information regarding the Ombudsman and/or contact the Ombudsman directly,
please e-mail Patrick Mullin or call (707) 565-8350.

 

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Although every effort is made to provide complete and accurate information on this website, users are advised to contact appropriate PRMD staff before making project decisions. This may involve contacting more than one section within PRMD (e.g. Building, Plan Check, Zoning, Well & Septic, etc.), since each section implements specific codes or ordinances which may affect your project.
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Permit and Resource Management Department County of Sonoma