OMBUDSPERSON

The mission of the Sonoma County Department of Child Support Services Ombudsperson Program is:

To assist our customers in complaint resolution and to heighten public awareness of Child Support services.

The Ombudsperson helps you resolve issues with your child support case, explains your rights and responsibilities, and tells you the ways you can get child support services.

Responsibilities:

• To help you with child support issues, to facilitate response to your inquiry.
• To assist you in understanding the complaint process before, during, and after the complaint is filed.
• To assist you in preparing for a State Hearing.

If you are a custodial party or a non-custodial parent, and are not satisfied with the assistance you are receiving from the LCSA in resolving your child support issues, you can file a complaint. Click on the Complaint Resolution Process or contact the Ombudsperson at 707-565-4242, for more information.

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